Legal
Effective date: 3 April 2026
Last updated: 3 April 2026
These Terms of Service ("Terms") govern your access to and use of NudgeX ("Service"), operated by NudgeX, a general partnership (VOF) under the laws of the Netherlands.
By creating an account or using the Service, you agree to these Terms in full. If you do not agree, you must not use the Service.
These Terms apply to all users of NudgeX, including individuals and organisations. If you are using NudgeX on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.
Contact: admin@nudgex.app | Website: nudgex.app
NudgeX is an email command centre for sales and recruitment professionals. It connects to your Gmail and/or Outlook inbox, surfaces conversations that require follow-up, prioritises them, and generates draft replies for your review. No message is sent without your explicit approval.
The Service is provided as a software-as-a-service (SaaS) product, accessible via nudgex.app. We reserve the right to modify, suspend, or discontinue any feature of the Service at any time with reasonable notice, except where an interruption is necessary for security or legal reasons.
You must be at least 16 years old to use NudgeX. By creating an account, you confirm that you meet this requirement. NudgeX is intended for professional use. It is not designed for or directed at consumers using it for personal, household, or family purposes.
To use NudgeX you must create an account. You agree to:
We reserve the right to suspend or terminate accounts that violate these Terms, provide false information, or engage in activity that harms NudgeX or other users.
NudgeX offers the following subscription plans:
All new accounts receive a 30-day free trial of the Individual plan. No payment information is required to start a trial. At the end of the trial period, continued use of the Service requires a paid subscription.
Subscriptions are billed monthly in advance. Payment is processed by Stripe. By providing payment details, you authorise us to charge your payment method on a recurring monthly basis until you cancel.
All prices are in Euros (EUR) and exclude VAT where applicable. VAT will be added at the applicable rate for your jurisdiction at checkout.
We may change subscription prices at any time. We will notify existing subscribers by email at least 14 days before any price increase takes effect. If you do not cancel before the effective date, the new price will apply at your next billing cycle.
You may cancel your subscription at any time via the billing settings in your NudgeX account. Cancellation takes effect at the end of your current billing period. You retain access to the Service until that date. No refunds are issued for unused time within a billing period.
If a payment fails, your subscription status will be set to past due and you will retain access to the Service for a grace period of 7 days from the date of the first failed payment. The grace period is set on the first failure and is not extended by subsequent failures.
We will use reasonable efforts to notify you of payment failures by email. However, you are responsible for ensuring your payment details are kept up to date and for monitoring your subscription status in the billing settings.
If payment is not resolved within the 7-day grace period, access to the Service will be suspended. Your data will be retained for 30 days following suspension, after which it may be deleted. To reinstate your account, you must update your payment method and settle any outstanding balance.
All payments are non-refundable except where required by applicable law. This includes the EU and UK statutory right of withdrawal, which does not apply to digital services that have already begun with your consent prior to the end of the 14-day withdrawal period. By activating your NudgeX account and using the Service, you consent to immediate performance and acknowledge that you lose your right of withdrawal.
You may use NudgeX only for lawful purposes and in accordance with these Terms. You must not:
We reserve the right to suspend or terminate your account immediately if we determine, in our sole discretion, that you have violated this section.
NudgeX connects to your Gmail or Outlook account using OAuth 2.0. By connecting your inbox, you authorise NudgeX to access your email data on your behalf within the scopes you have granted.
You remain responsible for your own compliance with Gmail's and Microsoft's terms of service when using NudgeX. Specifically:
You may revoke NudgeX's access to your inbox at any time via your Google or Microsoft account settings, or by disconnecting the connection within NudgeX.
NudgeX uses artificial intelligence (Claude, provided by Anthropic PBC) to generate draft email replies. You acknowledge and agree that:
The human approval requirement is your primary safeguard. No message generated by NudgeX is ever sent without your explicit action. This design is intentional and non-negotiable — NudgeX will never auto-send on your behalf.
Your use of NudgeX is subject to our Privacy Policy, available at nudgex.app/privacy. The Privacy Policy is incorporated into these Terms by reference.
In summary:
For full details of how we handle your data, including your GDPR rights, refer to the Privacy Policy.
The Service, including its software, design, algorithms, and content (excluding user-provided content), is owned by NudgeX and protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the Service for the duration of your subscription, subject to these Terms.
You retain all ownership rights in your email content and any other data you bring to NudgeX. By using the Service, you grant NudgeX a limited licence to process your content solely to provide the Service to you, as described in the Privacy Policy.
You represent and warrant that you have the right to provide your email content to NudgeX and that doing so does not violate any third-party rights or applicable laws.
If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback for any purpose without compensation to you.
You acknowledge that your email content may contain confidential or commercially sensitive information. NudgeX treats your email content as confidential and processes it only as described in the Privacy Policy. Our employees do not read your email content except where required by law or explicitly permitted by you for support purposes.
You are responsible for ensuring that your use of NudgeX complies with any confidentiality obligations you have to third parties, including your employer or clients.
We aim to provide a reliable service but do not guarantee uninterrupted or error-free access. The Service is provided "as is" and "as available" without warranties of any kind, express or implied, to the fullest extent permitted by applicable law.
We do not warrant that AI-generated drafts will be accurate, appropriate, or suitable for your purposes. The Service is a productivity tool, not a substitute for professional advice or your own judgement.
To the fullest extent permitted by applicable law, NudgeX shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business, or reputational harm, arising out of or in connection with your use of the Service.
Our total aggregate liability to you for any claims arising under or in connection with these Terms shall not exceed the total amount you have paid to NudgeX in the 3 months preceding the event giving rise to the claim, or €100, whichever is greater. This limitation may be subject to different terms under a separate enterprise agreement.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
NudgeX integrates with third-party services including Google (Gmail), Microsoft (Outlook), Anthropic (AI), Stripe (billing), and others listed in our Privacy Policy. We are not responsible for the availability, accuracy, or conduct of these third-party services.
You agree to indemnify, defend, and hold harmless NudgeX and its founders, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:
You may terminate your account at any time by cancelling your subscription and deleting your account via the account settings, or by deleting your account directly through your authentication provider. Either action triggers cascade deletion of all your workspace data from our active systems, subject to the 30-day backup retention window. On disconnect of an inbox connection, your email address is pseudonymised and your OAuth tokens are permanently deleted from our systems; associated email thread data is also permanently deleted.
We may suspend or terminate your access to the Service immediately and without notice if:
If your account has been inactive for more than 12 consecutive months, we will notify you by email at least 30 days before deleting your email content and associated workspace data. Your account and workspace configuration will be retained so you can reactivate at any time (see Section 7.5 of the Privacy Policy for details).
Where termination is at our discretion and not due to your breach, we will give you at least 30 days' notice by email and provide a reasonable opportunity to export your data.
On termination, your right to access the Service ceases immediately. Sections 10, 11, 12, 13, and 16 of these Terms survive termination.
We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of this document and notify you by email at least 14 days before material changes take effect.
Your continued use of the Service after the effective date of any change constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription before the effective date.
These Terms are governed by and construed in accordance with the laws of the Netherlands, without regard to conflict of law principles.
Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in the Netherlands.
Nothing in this section affects your rights as a consumer under the mandatory consumer protection laws of your country of residence. If you are located in the UK, EU member state, or another jurisdiction with mandatory consumer protections, those protections apply regardless of the governing law clause above.
Before initiating formal legal proceedings, we encourage you to contact us at admin@nudgex.app so we can attempt to resolve the dispute informally.
For any questions about these Terms:
NudgeX — nudgex.app